Online Ordering:

• You will be liable for every order made under your login name and agree to indemnify Nurum for all claims arising from the actions of a person submitting an order using your login name (including the unauthorised use of your email address by a third party).
• Nurum reserves the right to decline any order it may, in its opinion, consider unreliable, having checked the user's history or the payment details submitted for that particular order.
• Customers will receive a confirmation email upon payment. As email service providers may misjudge our emails as spam, it is recommended to check both your email inbox and junk mail box.
• All offers cannot be used in conjunction with other offers.

 

Deliveries:

Nurum delivers all meal plans on Mondays and Wednesdays.

 

Cancellation Policy:
We understand that unexpected obligations or circumstances may require you to reschedule your appointment with us, if so please contact us during office hours on +852 9648 3156 or email: info@nurum.com.hk at least 24 hrs before your scheduled appointment to avoid a 50% cancellation charge. Cancellations for Monday's appointment must be received by 12.30pm on the preceding Saturday. Cancellations or rescheduling with 3 hrs or a ‘no-show’ will incur 100% charge. 

Quality Assurance of Nurum Services:
All Nurum’s practitioners, doctors, or coaches have received specific training in Functional Medicine from one of the many providers in education, either from practitioner or coach level certification.

Patient's Responsibility: 
It is the patients’ responsibility to ensure that the contact and health information that they provide to Nurum is accurate and up to date. Nurum reserves the right to adjust or amend health information provided according to the true and accurate data which is presented by other healthcare professionals or family members. 

Payment Details:
Payment of Nurum’s service can be completed online or in clinic. We accept credit card payments using Mastercard, Visa, PayMe HSBC, or payment via cash in the clinic.

Returns and Shipping Policy:

• Not all pictures of products on this website will correspond exactly to the product and you shall not be entitled to refuse a product simply because it does not correspond exactly to its online picture.
• If your supplement pack has been tampered with or the seal has been broken, please contact us on info@nurum.com.hk and we will resolve the issue swiftly. 
  

 

Copyright:
All information provided on the Nurum website is copyright to Nurum ltd. 

Website disclaimer and 3^rd party links:
Nurum Ltd provides various 3^rd party links through its website and blogs. These links are provided for education and information purposes only.  Any link you make to or from the 3rd Party Website will be at your own risk. Any use of the 3rd Party Website will be subject to, and any information you provide will be governed by the terms of the 3rd Party Website, including those relating to confidentiality, data privacy and security.

Contact and feedback:

If you have questions, feedback, complaints or claims with respect to this Website, please contact Nurum at info@nurum.com.hk.